how long for openreach to fix fault. BT engineer has installed. how long for openreach to fix fault

 
 BT engineer has installedhow long for openreach to fix fault  72 hours later I get a call from the engineer

He will mark up for the maintenance dig. Re: Fibre cable connector broken by builders - BT think they can fix remotely. Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the same. Hence 10 minutes after posting here I got a text from sky. Post 2 of 2. It is with their Civils department as it requires a dig in the pavement. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Finally 2 weeks after moved in I could work from home. Today Openreach issued an interesting update. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. I'll ask our network teams to chase them for an update. 22-02-2020 1:48 PM. g. By selecting Accept, you are agreeing to our cookies. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. It took over 3 weeks to get the repair done, getting permission for traffic lights, finding the duct was blocked, getting a contractor in to fix the duct etc. 24 per missed. The key drivers of repair demand and Openreach repair service levels are as follows: – Fault Rates . They located a fault out to the line and went directly to this. My service is called Fibre 35, it is not FTTP. They have known about the issue for 3 weeks and have no idea when it will actually get don. I reported a line fault (noise on line and constipated broadband…) on 17th July and I’m still waiting for Openreach to fix the problem. I'm also surprised that the fault is being treated. Sky sent out an engineer and they texted to say it's fixed. Here’s how you can fix poor workmanship: 1. I am now on my 6th or 7th Openreach engineer as none of them can fix the issue. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. The fibre cabinet is approx 400 metres fro. My FTTP has been down for 8 days, red LOS light on the ONT. Watch our video to find out more. I was to have fibre installed from Monday and nearly did until the bt engineer arrived to do it. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. Let us know the result of the engineer visit, I suspect the engineer will need to work onOK, your post is a wee bit confusing. This includes everything in the local loop up to - BUT NOT BEYOND - the consumers Network Terminating Equipment (NTE) fixture at the. If the fault is traced to that wiring then you are liable to receive a charge. Are you seeing slow speeds over WiFi ? Thanks Karl. Re: 2 MONTHS and counting to fix an Openreach connection issue. I just need to make this absolutely clear. 2. The. Clear by 23. 13th: An engineer supposedly shows up again and never contacts me. If we find a fault outside of your property, we may arrange a separate. Level 3 Report 13. If Open Reach have an open case to resolve and will come out and fix it,Once you’ve made us aware of your loss of service, we’ll have two working days to try and fix the problem. Proud member of the wokerati, though I don't eat tofu. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. Re: 2 MONTHS and counting to fix an Openreach connection issue. wrote: Absolutely, yes. This is a 365-day 24/7 service with the ability to log faults. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. Fault response within 24 hours; £3. The following information is a guide for connecting the Openreach network to your home wiring. In response to some of the points raised, first, speeds of FTTC are measured from the DSLAM, so 80/20 overa Km of distance is NEVER going to be 80/20, physics prevents it, however, your speeds actually sound pretty good for the distance, drop outs, doesn’t sound like line fault if your speed is constant, so perhaps a router issue, possibly requiring a. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. Working hours: Mon-Fri, 09:00-17:00 (exc. State it is a repeat of a known problem with a long history (I don't think they have access to this type of information unlike the actual support). Give your provider reasonable time to fix the problem. We are still working with Openreach for a final fix. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. A few months ago I had a semi-frantic call from my wife saying our phones were dead and the cable was on the ground. I am having problems working out where Openreach responsibility lies for a phone line. Report post. The customers service has been restored 2 days ago via a temp solution, using a nearby electric pole. Hi,i have no talktalk conection and i can only recieve incoming calls. Is your telephone service working OK? Any noise on the line? ChrisJan. She tells me it will be another three business days. A 75-year-old reader moved house in February and has been waiting for a broadband connection ever since. I've had a 'throttled' broadband service for 2 months now. TelephoneFaults. Openreach won’t fix our fault. It was an external fault which was put down to ‘corrosion’ somewhere on. Hi all, Having moved into a new home on the 11th of September, the house had numours phone ports dotted around, I went for BT. Depending on what is actually faulty will determine how long to repair it. Openreach will attempt to fix the fault by working in the network. Report after 13. When you order a fibre service for the first time, Openreach assigns a port to you. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. . Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. e. 4th of November. For example, report Tuesday, clear Thursday. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. 59 same day. 00 and I rang PlusNet on my mobile (extra cost added to phone bill? landline was in the same. Bank Holidays) Engineer Visit Hours (Basic care): Mon-Fri, 08:00-18:00 (exc. The collision happened on Monday, April 5. 131 Views. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to say. endobj 7:43. . . I have a fault that started in March, regular drops (from minutes to hours) and random speed, used to be 22Mbps now 4-15Mbps varies constantly. BMW crash takes out the internet at The Willows. gin123 Posts: 4 Newbie. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. We have had no broadband for over4 weeks now. Not that long ago I found a pressure fault in a 1200pr plugs expanding! They used them on lead to poly joints. 00, clear by 23. Full Fibre (Fibre to the Home): Check your wiring and set-up. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. 8. Find out more. Update : We should point out that we have been informed by Openreach that the contractors who were to replace the pole have been given the boot and a new company is being appointed for this area. . Let me know how itOpenreach engineer came out. Clear by 23. wrote: Lol just had a text from sky saying problem has now been fixed. £9. Openreach Support Email. BT engineer has installed. Openreach response to service-related questions in Ofcom’s consultation documents 7 NON-CONFIDENTIAL VERSION 1. Why do ISP's have to pay openreach to fix faults? Surely that's all covered in line rental etc. Broadband fails, how long before it gets as far as Openreach? Then how long before it gets fixed? My broadband basic info/help site - Domains, site and mail hosting - Tsohost. Thanks: 5. Openreach Fault – No Broadband for Weeks in Parts of Lowestoft. And said their was a fault with the line, and it required a different engineer to fix. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). . Openreach Application Support Service Desk Escalation Contacts Level Name Telephone EmailFirst System 0800 085 1287 openreach. To cut a long story short the internal wiring all seemed fine but I noticed that any unconnected additional extension point (e. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. Delays shouldn't take months. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Did the engineer arrive? Your fault ticket has not updated just yet. The fault has now been reported and an engineer visit is 8n place for next Tuesday. Fix times. 131 Views. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to. Threatened me with charges if it was my fault and everything. openreach fault tracker. 33 for the missed activation day (Wednesday), and another £9. Wait for the modem to sync within 3 minutes. My connection to my Sony smart TV is on wifi. 30. additional flexibility to manage provision and repair workstacks which has been made significantly more. 0800 023 2023. My Home phone line was not in use for a couple of year we were using MIFI Device. Hi, No the engineer did not show up. compensation will be due if you experience a total loss of service which isn’t fixed by 11. Off. Message 1 of 9 (448 Views) Reply. Your booking reference number, your IMEI or your mobile number. Sign in or register to get started. £8. Hi smiddy1968, I've logged this over to our network team for further investigation. | Read 21,301-21,302 Reviews out of 21,302Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. com Blue Light. Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. . Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. If you can prove a fault they have to fix or compansate. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. Green. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. So sorry its from 10th February not wor. The fibre cabinet is approx 400 metres fro. Mortgage free July 2023 When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers. Hi . Possible Openreach MK2 fault 3 weeks ago Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight;Run tests to look for a fault and get a fix in less than 5 minutes Book an engineer visit for major faults Restart your router and get a call back if you're still having problemsAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. IMG_20231001_160647. 33 compensation if it hasn't been fixed by midnight on Wednesday. . The company employs 37,000 people. There's an incentive for Openreach not to find faults. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. Hi smiddy1968 I've escalated your complaint over to our CEO's Office and a Complaints Manager will contact you to discuss this as soon as possible. I appreciate that PN are entirely in the hands of OR onUpdate-- Open Reach engineer was scheduled to come out today 8am-1pm but has yet to turn up. Once it gets to 3 repeat reports in a rolling 30 days it will get escalated and give the attending engineer more time to work on the issue and will go to more experienced engineers. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Hi, Please can someone help. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theMy wife didn't see anyone come out but at this point that doesn't matter. bobblet35 • 15 hr. Let us know the result of the engineer visit, I suspect the engineer will need to work on OK, your post is a wee bit confusing. Openreach have identified that we need a new line put in (very possibly because. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still open with Openreach. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. Fixed! Go to the fix. 8 r-500 that's Google's DNS. Mark as New; Bookmark; Subscribe. no phone no broadband. Download is approx 35Mbps (OK fo. Visit Charge £130 Standard. Go to the fix. They located a fault out to the line and went directly to this. 0800 671 045. 3 Demand 1. Phone or broadband problems? Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). Sky on fttp do the same so one isp may not have faults whilst anotherIf FTTP follows the same principle as FTTC on copper, then I'd have expected a repair on Saturday under the "1-day M-Sat" service at minimum. Our engineers can help you with anything from installing your services to fixing a fault. Sky sent out an engineer and they texted to say it's fixed. Delayed repair following a total loss of service 2. Openreach Phone Number 2. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. I approached the Opeanreach employee at the other house. Edited by deleted (Mon 16-Oct-17 18:33:36)I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. time they may be waiting for an installation or repair. They have identified that further work is required to repair the fault. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. 13 January 2021 at 10:41PM. we'll pay you £9. Ask to remain there, remove any other electrical equipment from nearby the router and we test and monitor the connection. I, in pure frustration, asked PN to release me if the fault was not fixed - and this fault is not fixed. This was at 11. By selecting Accept, you are agreeing to our cookies. Start tracking. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. The last note was left on 04/05/2020 indicating that further dig work is required due to the location of the fault. An engineer worked on the exchange 2 days later and cut me off. Openreach - how long to fix a fault. Delayed repair following loss of service: Your service has stopped working and it is not fully fixed after two full working days. (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. Ofcom warned BT that it will be expected to fix around 70 per cent of phone and broadband faults within two working days over the course of a year. Download is approx 35Mbps (OK fo. HOpefully Open Reach already have a new case raised but are just waiting for a road permit or something like that. We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. I have been in contact with BT numerous times to try and get this fixed. Any fault reported after 13:00 will be cleared by 13:00 the next working day. Unhappy with Openreach work? Contact us. bobblet35 • 15 hr. I have offered to send a photo of the broken cable. 59 next day, Monday to Saturday, excluding Public and Bank. Fix it Staying safe Community Community. Or you can call Crimestoppers on 0800 555 111. . What is an earth fault and how long does it take to repair? Anybody in the Kilwinning North Ayrshire area having the same problems. Change your wireless channel - TalkTalk Help & Support Karl. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. The engineer said he's going to have. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirDo you agree with Openreach's 4-star rating? Check out what 21,050 people have written so far, and share your own experience. My theory is that Openreach does not want to bothered fixing copper, something that will go away as FTTP arrives. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. Priority fault repair. Start a broadband monitor nowFix problems with your landline or Digital Voice service or report damage to outside BT equipment. Contractors come dig the hole, an engineer comes and remakes the joint. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. Cisco has a new problem: You take too long to implement its products and stop buying more kit. According to In Your. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . 00 clear by 12. New service: 07701407770. An. by . . some time while a business line comes with various SLA's depending on the service level taken up detailing exactly how long BT have to fix a. Home is where my books are. 8. Openreach failing to respond or fix fault. Nothing happened until 11th when BT simply closed the. Hi beckyh81 I can only apologize for this ongoing issue. There may be a connection problem - check your Hub. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. Test your broadband speed with the UK's most accurate broadband speed testing tool. Someone reads me my rights: If the fault is found in the house or if no fault is found how much I am going to pay them. There is no need to contact Openreach directly, Indeed this might interfere with getting the problem fixed. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. I took a 1Gig Openreach FTTP package from a local alt-net earlier this year and it went. You should do a speed test and a ping test, try CMD and ping 8. Edited by. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and phone problems and for not being directly contactable. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th AugustThese levels are defined by the response times of Openreach engineers to reported faults. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. Message 13 of 13. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. So I called our provided (Sky)If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). Off. And your postcode. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. If you report a fault on a Monday, you'll get £9. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. So PN released me. Make sure the line sounds clear with no crackles. 33 per day starting from the third day until the day we restore your service, providing the. 0 Thanks All forum topics; Previous Topic; Next Topic;. There may be a £85 charge if we send out an engineer to fix a fault or make an improvement, but it's free of charge if the problem is with our network outside the boundary of your premises. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. Howdy, Stranger! It looks like you're new here. They can also contact us to help them fix the issue. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. Next, plug in your known good phone, and your Router with the Filter. OpenReach came out again yesterday and of course didn't know anything about the previous investigation. First contact your Service Provider. There are some simple checks you can try to fix your broadband connection issue. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. Safety First We’re here to help When to get in touch Broadband not working? Please contact the company that sends you your bill. even though there have been significant and long lasting impacts on Openreach and. Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. If real unlucky, the lead in to your property is borked, and will require replacing. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. This may save you from calling us or paying for an engineer to come out. Openreach have requested we review the report on 09/05/2020 as the work is likely to. FTTC (Fibre To The Cabinet) most likely which means the connection from the On 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. Run a broadband speed test. Hope you're back up and running soon. If you have found this solution helpful please tick this as the answer. Initially I was told the fault was external and would be fixed on Christmas Eve, then I was told that the. I have been in contact with BT numerous times to try and get this fixed. BT Openreach are responsible for the phone line up to – and including. He told her that there was a utility strike on our line, somewhere in the footpath opposite our house. Some can take minutes, some can take weeks. That. Fix broadband problems in my new home. The exchange is St Annes (Lancsashire)Following a 14th visit (!) from Openreach (since Jan last year), the engineer has finally stated in his notes that he's provided a temporary fix and that a permanent one needs to be applied. At the start of 2018 they followed that by telling Openreach to make sure their ducts were “ready for use” (i. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. An Openreach engineer visited on the 2nd day and said the fault was between the poleOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. At present most consumer broadband packages on. BT have confirmed they have seen the intermittent issues -, but when they have visited (10 times) the service is normally ok. Report post. It’s worth checking with them that they’ve finished installing the Openreach equipment, and that nothing’s missing or damaged. Crime and scams. Now future firmware updates are also due to end. (committed) Sun 02-Sep-12 08:48:34. we'll pay you £9. 33 for each day, after the two working days, that the service isn't. Openreach looks after 192 million kilometres of network cable, 110,000 green cabinets, and 4. . Please see the relevant Customer Service Plan (CSP) for. The wiring you install will be pivotal to their experience. I lost my dial tone and my ADSL2+ sync rate halved (which I believe means that one leg of the line has been disconnected). jpg ‏441 KB. . Registered: ‎15-04-2016. dContact Helpdesk Option 1 for orders or information on PSTN faults [email protected] taking that as an example there are only three possibilities: £500K+ is more than openreach would charge and is excessive - not openreach's fault. Checking the Router Settings. BT will run tests to try and identify the issue. Openreach. It is covered by "line rental etc" if the fault is unambiguously in the Openreach network system. Click here to start your speed testI'm afraid you lost me with some of the acronyms there. A what3words address is being provided in almost half of all calls and a quarter of chats reporting damage to Openreach. 95 per month per line; fault response within 6 hours; £5. you back about a sales enquiry. Priority fault repair. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. . | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. We've had the first line support openreach engineer come out and assess the state of our line after having issues with. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. After a few visits I got an switched on Openreach engineer who checked each section of the line. Openreach fix times v British Gas. I would would therefore be grateful if anyone could inform me about whether the OpenReach engineers activated my line or not, and when I will finally get to use my PlusNet service which I have waited for such a long time now, to actually be able to use. If they find faults, they have to pay for the repairs. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. An. 16 months and done f all to even attempt to fix it, even after we wrote to CEO at Openreach, how do you actually get Openreach to fix something like. As in Lytham FY8 ? Sky customers are reporting a few however BT broadband is being crucified. Would anticipate its a network issue on fttp lines andBT Openreach not fixing my fault - daft excuses. The wiring you install will be pivotal to their experience. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). 33 for the missed activation day (Wednesday). FTTC (Fibre To The Cabinet) most likely which means the connection from theOn 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. our products and services. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. But in return, providers must push FTTP wherever they can. Check for loose cables. Talk Talk did exactly the same to me in 2017.